Recent Articles in Customer Service

Member Content The Saturday Market Theory Of Waiting Tables (With Reader Feedback)
May 11, 2012
Member Content Why First & Last Impressions Matter for Your Restaurant
May 9, 2012
Jaime recounts a recent restaurant visit that clearly shows the importance of not messing up the all important impression game...
Member Content Guest Satisfaction
Mar 21, 2012
Member Content Service Tip: Make it FUN!
Feb 27, 2012
Training your staff and reinforcing that learning shouldn't always be serious head down learning, it should be about having fun. Jeff shares some tips and advice.
Member Content The Decline of Table Service
Feb 24, 2012

Industry veteran David Paul Larousse is not happy with service out there. Join David at his table and see what he has to say about the business.
Member Content The Hospitality Mentality
Feb 6, 2012
Member Content Q&A: What Can We Expect From a Spotter / Secret Shopper Service?
Jan 12, 2012
Member Content Anti No
Jan 11, 2012

Could an "anti no" policy be for you?
Member Content Six Restaurant Marketing Trends For 2012
Jan 3, 2012
What's in store for restaurant marketing in 2012? Carin shares six key restaurant marketing trends aimed at gaining market share, better understanding customers and turning a profit in 2012.
Member Content Strategic Thinking for Tomorrow's Restaurant Business Operators Today
Dec 29, 2011
A must read as we wrap up 2008 and head into the adventure of the new year ahead.  Jeffrey's article asks all the questions you need to probe your operation and push for success in 2009.
Member Content Creative Problem Solving Can Lead to Amazing Customer Service
Dec 21, 2011
The story you're about to read is a five-star, scale of one to ten – give them an eleven – amazing customer service story.
Member Content How to Deal with an Unhappy Customer
Dec 10, 2011
Sooner or later a customer is going to complain about your food. How will you react? Miriam shares some tips.
Member Content Smile, It Enhances Your Face Value
Nov 29, 2011
John shares the power on the simple, yet effective, smile...
Member Content Is Banning Children from Your Restaurant a Good Idea?
Nov 17, 2011
The customer is the most important thing, right? When you first get your job at a restaurant, this is told to you as if it were simple. Veteran restaurant employees, however, know this is not the case. What happens when we bring children into the equation?
Member Content Sell the Sizzle AND the Steak
Nov 9, 2011
Shep shares lessons on the customer service and marketing strategies of Morton's.
Member Content Is eLearning On Your Restaurant's Training Menu?
Oct 21, 2011
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