Recent Articles in Customer Service

Member Content 10 Ideas to Obtain Customer Loyalty
Dec 4, 2012
Shep talks wallet share, market share and customer loyalty. A quick must read...
Member Content Before You Can Be Customer Centric, You Must Be Employee Centric
Nov 12, 2012
See Shep's take on organizational mindset.
Member Content Three Lessons on Keeping In Touch
Nov 2, 2012
Shep shares examples of the value of keeping in touch.
Member Content Five All-of-the-Time-Must-Do Customer Service Strategies
Oct 23, 2012
Shep shares five great customer service tips that will give any restaurant an advantage over the competition.
Member Content A Tale of Two Seatings: Part I
Sep 27, 2012
Member Content Undercover Boss
Sep 19, 2012

Michael shares his takeaways from a recent rerun of the cable show "Undercover Boss".
Member Content The Psychic Benefits of Creative Customer Service!
Sep 5, 2012
Member Content We Can Change Attitudes
Aug 30, 2012
Member Content "Why Should I Thank You?"
Aug 19, 2012
A service encounter leads to a stunner. What do you think?
Member Content Fake it ‘til you make it...Hospitality under stress!
Aug 10, 2012
Member Content Memory Lame
Jul 13, 2012
Member Content Set Yourself Apart from the Others: Ideas from one successful model
Jun 8, 2012
Member Content Restaurant Tech: "Waitlists 2.0"
May 15, 2012
Jaime chats with Luke from NoWait about the future of waiting at restaurants.
Member Content The Saturday Market Theory Of Waiting Tables (With Reader Feedback)
May 11, 2012
Member Content Why First & Last Impressions Matter for Your Restaurant
May 9, 2012
Jaime recounts a recent restaurant visit that clearly shows the importance of not messing up the all important impression game...
Member Content Guest Satisfaction
Mar 21, 2012
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