Recent Articles in Customer Service

Member Content Q&A: Handling Last Minute Guests
Jan 24, 2013
Lots of great insider tips for last mminute guests.
Member Content 5 Critical Errors Your Staff Are Making That Drive Your Guests to the Competition
Jan 17, 2013
Unfortunately, there are hundreds of ways you can negatively impact your guests. That's the bad news. The good news: Darren boils it down to the five big ones you must seek to avoid.
Member Content Senior Service & Sales
Jan 9, 2013
Member Content A Tale of Two Seatings: Part II
Jan 8, 2013
Member Content Core Values Key to Customer Service
Jan 6, 2013
Does your restaurant team know your values? Make sure you get your people living them.
Member Content How To Get Employees Engaged In a Customer Service Program
Dec 13, 2012
How do you get employees engaged in your process, beliefs, mission, vision, etc.? Shep shares 8 tips.
Member Content The Root of Great Restaurant Service
Dec 12, 2012
Darren's philosophy is simple. Simple, but not easy. Does your restaurant staff have the three necessary characteristics for delivering great service?
Member Content 10 Ideas to Obtain Customer Loyalty
Dec 4, 2012
Shep talks wallet share, market share and customer loyalty. A quick must read...
Member Content Before You Can Be Customer Centric, You Must Be Employee Centric
Nov 12, 2012
See Shep's take on organizational mindset.
Member Content Three Lessons on Keeping In Touch
Nov 2, 2012
Shep shares examples of the value of keeping in touch.
Member Content Five All-of-the-Time-Must-Do Customer Service Strategies
Oct 23, 2012
Shep shares five great customer service tips that will give any restaurant an advantage over the competition.
Member Content A Tale of Two Seatings: Part I
Sep 27, 2012
Member Content Undercover Boss
Sep 19, 2012

Michael shares his takeaways from a recent rerun of the cable show "Undercover Boss".
Member Content The Psychic Benefits of Creative Customer Service!
Sep 5, 2012
Member Content We Can Change Attitudes
Aug 30, 2012
Member Content "Why Should I Thank You?"
Aug 19, 2012
A service encounter leads to a stunner. What do you think?
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