Recent Articles in Customer Service

Member Content Seasonal Solstice Sales
Jun 4, 2013
Member Content The Customer's Voice is Everywhere
Jun 4, 2013
Today is an era of communication that is different than even just a few years ago. What are you doing to ensure your customer's are evangelizing on your behalf?
Member Content The Southern Steak & Oyster Wait Staff Reveals Top Tips for a Great Dining Experience
May 21, 2013
How do waiters and waitresses manage to maintain their friendly attitudes and smiles and continue to provide quality service day after day? Here are some tips.
Member Content The Ultimate Question for Customer Loyalty
May 7, 2013
We're in the age of empowered consumers where everybody is a restaurant critic. How can restaurants find & engage their most loyal customers?
Member Content Restaurants & Mobile: Marketing, Service, Tech & Beyond - Audio Seminar
Apr 26, 2013
We dig deep into the opportunity that mobile presents for restaurants. The session covers how restaurants can utilize mobile phones and mobile technology as a means of communication with potential new customers as well as existing loyal customers -- and a whole lot more.
Member Content Not OK To Be Just OK
Apr 24, 2013
New study shows the how a highly rated customer experience can lead to positive word-of-mouth for restaurants.
Member Content 6 Ways To Get Customers To Return To Your Restaurant Over And Over Again - Audio
Apr 19, 2013
Great chat with Hal from SurveyWow.com about how to effectively drive customer loyalty and customer return visits.
Member Content How To Make The Crabby Customer Into The Lifetime Satisfied Patron
Apr 5, 2013
All restaurants face the occasional crabby customer. Susie shares tips on how to turn around the experience to your restaurant's benefit.
Member Content "Ready to Order?" Four Ways to Avoid This Opening Line Stunner
Mar 26, 2013

How many words does it take to wait on a guest at a full-service restaurant? Jeff has the answer, though he hopes your answer is very, very different.
Member Content A Bevy of Beverage Service Tips...
Feb 8, 2013
You'd be wise to heed these tips from professional server Paul Paz.
Member Content Q&A: Returning Half Eaten Entrees
Feb 1, 2013
Member Content The 100,000 Dollar Server
Feb 1, 2013
Jeff shares the success secrets of a Minneapolis server.
Member Content Q&A: Handling Last Minute Guests
Jan 24, 2013
Lots of great insider tips for last mminute guests.
Member Content 5 Critical Errors Your Staff Are Making That Drive Your Guests to the Competition
Jan 17, 2013
Unfortunately, there are hundreds of ways you can negatively impact your guests. That's the bad news. The good news: Darren boils it down to the five big ones you must seek to avoid.
Member Content Senior Service & Sales
Jan 9, 2013
Member Content A Tale of Two Seatings: Part II
Jan 8, 2013
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