Recent Articles in Customer Service

Member Content The 5-Hour Restaurant Work Week (Audio Seminar)
Jun 27, 2013

The 5-Hour Restaurant Work WeekShocking right -- 5 hours in a restaurant??? Join me as I drill Edmund on just how he has built this formula into his successful restaurant operation.
Member Content Caring Is Key to Customer Loyalty
Jun 26, 2013
Did you ever wonder why a customer just stops doing business with you? Shep has some thoughts and stories for you...
Member Content How To Get Employees To Do What You Want (Webinar)
Jun 13, 2013

Waitstaff SmilingFrom finding and retaining the best employees to the secrets that will help engage them, we cover the tips, tools and tricks you need to make more profits with fewer hassles while getting employees to think and act like owners.
Member Content Delivering Service Wows! - Audio Seminar
Jun 10, 2013

Restaurant Report hosts a seminar with Ian Maksik, "Professor of Service" and "America's Service Guru". Ian gives a wonderful discussion of service basics and service WOWS. (57 minutes)
Member Content Seasonal Solstice Sales
Jun 4, 2013
Member Content The Customer's Voice is Everywhere
Jun 4, 2013
Today is an era of communication that is different than even just a few years ago. What are you doing to ensure your customer's are evangelizing on your behalf?
Member Content The Southern Steak & Oyster Wait Staff Reveals Top Tips for a Great Dining Experience
May 21, 2013
How do waiters and waitresses manage to maintain their friendly attitudes and smiles and continue to provide quality service day after day? Here are some tips.
Member Content The Ultimate Question for Customer Loyalty
May 7, 2013
We're in the age of empowered consumers where everybody is a restaurant critic. How can restaurants find & engage their most loyal customers?
Member Content Restaurants & Mobile: Marketing, Service, Tech & Beyond - Audio Seminar
Apr 26, 2013
We dig deep into the opportunity that mobile presents for restaurants. The session covers how restaurants can utilize mobile phones and mobile technology as a means of communication with potential new customers as well as existing loyal customers -- and a whole lot more.
Member Content Not OK To Be Just OK
Apr 24, 2013
New study shows the how a highly rated customer experience can lead to positive word-of-mouth for restaurants.
Member Content 6 Ways To Get Customers To Return To Your Restaurant Over And Over Again - Audio
Apr 19, 2013
Great chat with Hal from SurveyWow.com about how to effectively drive customer loyalty and customer return visits.
Member Content How To Make The Crabby Customer Into The Lifetime Satisfied Patron
Apr 5, 2013
All restaurants face the occasional crabby customer. Susie shares tips on how to turn around the experience to your restaurant's benefit.
Member Content "Ready to Order?" Four Ways to Avoid This Opening Line Stunner
Mar 26, 2013

How many words does it take to wait on a guest at a full-service restaurant? Jeff has the answer, though he hopes your answer is very, very different.
Member Content A Bevy of Beverage Service Tips...
Feb 8, 2013
You'd be wise to heed these tips from professional server Paul Paz.
Member Content Q&A: Returning Half Eaten Entrees
Feb 1, 2013
Member Content The 100,000 Dollar Server
Feb 1, 2013
Jeff shares the success secrets of a Minneapolis server.
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