Recent Articles in Customer Service

Member Content The First 20 Minutes (A Restaurant Service Story)
Jun 25, 2019

An "in the business" look at all the things that can go wrong in those important first 20 minutes.

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Member Content The Power of Suggestion: 6 Tips to Build Sales
Jun 6, 2019

Michael discusses six effective ways to use the power of suggestive selling to build sales.

Customers laughing
Member Content 20 Steps to Lowering Your Food or Liquor Costs
Jun 5, 2019

In-depth operational piece revealing the secrets to lowering your costs. You'll get the steps needed to create an action plan for a food cost fitness program. A must read!

Chef smiling
Member Content Summer Service - 7 Tips to Keep Organized and Increase Sales
May 22, 2019

Summer dining on the deck is coming. Here are some ideas to streamline delivery, enhance your service quality and increase sales/tips.

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Member Content Service Tip: Two Sides of Service
May 10, 2019

There is an operational side of service and a people side of service. Shep encourages you not to confuse the two.

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Member Content 20 Things Your Staff Does that are Pissing Your Customers Off!
Apr 16, 2019

Don't think you're immune - these things happen everywhere!

mad customers
Member Content 10 Restaurant Service Snafus to Avoid
Mar 5, 2019

Avoid these 10 common habits of ineffective restaurant service.

Restaurant Server
Public Content Two Minutes of Advice for Your Restaurant's Host or Hostess (Ep 78)
Feb 1, 2019

We all know what they say about first impressions. Well it certainly holds true in your restaurant.

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Public Content 25+ Ways to Run a More Profitable Restaurant (Ep 1)
Jan 16, 2019

RR dives deep with Roger Beaudoin from Restaurant Rockstars on the secrets of his wildly successful restaurant & bar.

crushing it?
Public Content The Holidays are Here. Will Your Restaurant's Customer Service Pass or Fail its Biggest Test?
Nov 27, 2018

Nancy shares seven tips to help up your game to provide customer service that will generate holiday sales and repeat customers in the new year.

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Member Content WEBINAR: 3 Powerful Secrets to Boost Restaurant Customer Service...
Nov 12, 2018

Effective staff training is critically important to the guest experience, sales, morale and 5-Star reviews Available ON DEMAND for RR Members.

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Public Content How to Bring in High Quality Staff to Your Restaurant (Ep 67)
Oct 23, 2018

What is your restaurant's hiring approach? We talk about how to get the best staff possible.

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Public Content Team Training Tips (Ep 63)
Oct 4, 2018

Whether it's daily at pre-shift or your big monthly meeting, it's a big deal to get meetings right. Darren shares some tips.

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Public Content 10 Questions with Gert Kopera
Sep 24, 2018

As Executive Vice President of Global Restaurants at Hakkasan Group Gert Kopera has led food and beverage operations for hospitality brands all around the world.

Gert Kopera
Public Content Is Restaurant Service Broken? (Ep 57)
Sep 14, 2018

I get a little peeved about the service I've been receiving. Can it get better?

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Public Content Do NOT Overlook This Position!
Aug 1, 2018

What does Mike consider the most important restaurant position? You might be surprised.

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