Whenever something goes wrong, this is the opportunity for your best customer service strategies to kick in. Shep's compiled a list to help you learn from these experiences and help prevent them from happening in the future.
Contrary to popular belief there is still great talent in the marketplace and many candidates that have a terrific work ethic. You just need to find them and give them a better offer than your competitor.
Jeff hits on three service pitfalls that often occur with gen-y staff. Chances are these potential snafus are happening in your restaurant. Here's advice for dealing with each.
