Content-packed session that every operator can walk away from with a notepad full of actionable ideas.

Exciting 2-hour Virtual Restaurant Show featuring new, exclusive high-level content...

Shep delivers a list you just don't want to miss.

Good discussion on how companies can design loyalty programs to build up a swarm of superfans.

When a customer is unhappy, you're more likely to hear about it. Here's what to do...

Training advice for effectively reaching millennials.

With any business know that you'll encounter challenges. Don't panic! Remember the 5 C's and forge ahead.

Staffing problems are the #1 concern right now for operators. Greg shares some tips...

The companies that create the best experience and deliver the highest levels of customer confidence are the ones that stay in business longer and aren't forced to sell their goods and service at thin or losing margins. Shep shares a "Top Ten" list of customer service tips.