Recent Articles in Customer Service

Member Content Why Mystery Shopping Works
Nov 30, 2010
Member Content Through the Eyes of Your Customers
Nov 21, 2010
Is there a way to get "hidden" insights about your business? Yes! And the good news -- it's a real simple technique.
Member Content How to Grease The Skids for Restaurant Results
Nov 4, 2010
The taste of the upswing has been tantalizing, but the path is still strewn with obstacles and challenges, as we pursue that ascension into economic recovery. John shares some insights and wisdom to move your restaurant in the right direction.
Member Content Starting Over
Oct 24, 2010
A super quick must read as Shep shares service mentality insights from the owner of one of his favorite restaurants.
Member Content Comment Cards - Why They Are Not Much Better Than Nothing!
Sep 27, 2010
Capturing honest and true customer feedback is so vitally important, especially today. If you're not satisfying your customers, they are walking -- and not coming back in. Don't you need to know that? John certainly thinks so.
Member Content Some Customers Never Return...And Why You Can't Stop It
Sep 3, 2010

Whether you are interested in uncovering missed sales opportunities, improving the level of customer satisfaction, monitoring your training program, or simply trying to take control of a liquor cost, hiring professional spotters is a major part of the solution.
Member Content What Are Employees Saying About Your Restaurant?
Aug 12, 2010
Joel shares a scratch-your-head story about a restaurant employee encounter. What if it was your employee?
Member Content Is it Consumer or Customer Service?
Aug 9, 2010
Member Content What's My Motivation? Making Your Goals Their Goals
Aug 3, 2010
Member Content Untrained Employees Are Killing Your Restaurant
Aug 3, 2010
Long term, well trained employees are your company's best asset. Protect them with the insurance of a great training program and you will recognize the return on investment.
Member Content Partial Customer Satisfaction
Aug 1, 2010
You've surely heard of "Total Customer Satisfaction." What about "Partial Customer Satisfaction," where a business gets a percentage of the business they could. They lose loyalty, profits and never reach their potential. Shep shares a story...
Member Content Do you have Elearning yet?
Jul 22, 2010

Ben challenges the approach of training in restaurants.  It's just not working he says.  So, what to do?
Member Content If You Ask The Question...Listen To The Answer!
Jul 21, 2010
Member Content The Service Problem, continued... (With Reader Feedback)
Jul 5, 2010
Member Content Wine Service in Restaurants Seems to be an Afterthought.
Jun 24, 2010

Flaws in restaurant wine service are easy to correct.
Member Content Service Tip: Loyalty Goes Both Ways
Jun 24, 2010
We all want our customers to be loyal, right? Shep shares some thoguhts on the two way street to get there.
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