Recent Articles in Customer Service

Member Content See Your Restaurant Through Your Customers' Eyes
Jul 14, 2014

Here's how you can look at your restaurant and see what your customers see.
Member Content Today's Marketing Keeps Customers Coming Back
Jun 19, 2014
Customer service drives the customer experience. That can be your best marketing.
Member Content Service Tip: Keep Heads Up!
Jun 12, 2014

Few things will sink your restaurant's reputation faster than bad service. Here are a couple quick tips.
Member Content Do You Know, Like and Trust Your Customers?
May 30, 2014
When both parties know, like and trust each other, there is now the mutual respect that it takes to create the all-important and coveted loyal relationship.
Member Content Is Customer Service Getting Worse?
May 28, 2014
The service bar has been raised and the customer is expecting more. Is customer service getting harder?
Member Content Are Your Servers Selling or are Your Customers Buying?
May 19, 2014

Jeff shares the power of perhaps the most powerful sales mantra out there.
Member Content The Five Levels of Service
Apr 24, 2014
Shep identifies five ratings for service. Where does your restaurant fit? And how can you get to the next level?
Member Content Customer Service May Rule, But Rules in Customer Service Don't
Apr 11, 2014
Don't turn a simple request into a "rule" fiasco.
Member Content 5 Actions Restaurateurs Must Take Now to Stay Competitive
Apr 8, 2014

Roger cautions restaurant owners and top management to scrutinize operations and customer service to remain profitable.
Member Content Your Competitive Advantage: Be Nice
Mar 26, 2014
Shep shares a common sense customer service tactic that can make a big difference.
Member Content How a Restaurant Should Respond to a Negative Online Review
Mar 18, 2014
Tips on how to diffuse the situation without drawing interest of the local news, or the wrath of internet trolls.
Member Content Five Ways to Effectively Coach the Pre-Shift Meeting
Mar 18, 2014
You know you should be doing them daily and you think about implementing them every week. No more excuses as Jeff explores how to run a successful pre-shift meeting.
Member Content Customer Service Olympics: 5 Tips
Feb 19, 2014
In business, the Olympics don't come every two years. They come every day.
Member Content Above and Beyond Customer Service
Feb 15, 2014
Be consistently better than average and your customers will think of you as amazing!
Member Content Restaurant Food & Service Trends in 2014
Jan 25, 2014
Tips to stay ahead of the competition in 2014
Member Content Increase Referrals & Repeat Business for Your Restaurant
Jan 11, 2014

Looking for a way to maximize leverage and profits?
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