Recent Articles in Customer Service

Member Content When Things Go Wrong
Jan 13, 2015

How you handle a problem or an unhappy customer is the key to either righting the ship or making a bad situation worse.
Member Content There's No Lying in Customer Service!
Jan 8, 2015
A short story of a restaurant experience you do not want to copy!
Member Content Your Very Best Customer Service Experience
Dec 18, 2014
What is the very best customer service experience you ever had? Is it possible for you to duplicate that experience in your own business?
Member Content One of the Secrets to Amazing Customer Service: Attitude
Nov 20, 2014
Sometimes customer service is simply about attitude; a good one and a bad one.

Great Waitstaff
Member Content Dumb or Ugly?
Nov 11, 2014
You can't fix ugly in real life, but you sure can in business...
Member Content How to Tell Your Restaurant's Story
Sep 16, 2014
An outstanding example of telling your restaurant's story while showing the owner's personality & passion.
Member Content Service Tip: Invite Your Customers to Review You
Aug 18, 2014
Treat every situation, opportunity and interaction as an opportunity to show how good you are.
Member Content Results from "Fast Feedback" Data on over 2,000 Restaurants
Jul 30, 2014

Independent analysis reveals drivers of word-of-mouth recommendations and retention.
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Member Content Free Can Be A Great Customer Service Strategy
Jul 21, 2014
Sometimes one of the greatest ways to provide great customer service is to give something of value away for free.
Member Content See Your Restaurant Through Your Customers' Eyes
Jul 14, 2014

Here's how you can look at your restaurant and see what your customers see.
Member Content Today's Marketing Keeps Customers Coming Back
Jun 19, 2014
Customer service drives the customer experience. That can be your best marketing.
Member Content Service Tip: Keep Heads Up!
Jun 12, 2014

Few things will sink your restaurant's reputation faster than bad service. Here are a couple quick tips.
Member Content Do You Know, Like and Trust Your Customers?
May 30, 2014
When both parties know, like and trust each other, there is now the mutual respect that it takes to create the all-important and coveted loyal relationship.
Member Content Is Customer Service Getting Worse?
May 28, 2014
The service bar has been raised and the customer is expecting more. Is customer service getting harder?
Member Content Are Your Servers Selling or are Your Customers Buying?
May 19, 2014

Jeff shares the power of perhaps the most powerful sales mantra out there.
Member Content The Five Levels of Service
Apr 24, 2014
Shep identifies five ratings for service. Where does your restaurant fit? And how can you get to the next level?
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