Going the extra mile is an old expression, but a great concept for customer service at your restaurant.

There is nothing more powerful than a consistent and effective pre-shift meeting. Roger & Thea share some tips.

Don't you just hate it when you hear the dreaded "it's not my job" line? Here's a story for you.

Nobody is perfect. It's not a matter of if you will ever have a customer complain. It's when.

Many restaurants go out of business because the owner was his own worst enemy.  Here are some tips to follow that are guaranteed to put you out of business.

It's all in how you say it.

Check out these 10 tips to make your restaurant profitable and stay that way for years to come.

It's The Year of Multiple Personalities in food, beverage and hospitality.

As we begin the new year here are some thoughts on what has been trending over the last year or so and what will be important to consider moving forward.

Handy infographic highlighting the opportunity to beat the competition in responding to your customers.

Shep asks the question - what's your reputation worth?

Roger tells of a great meal tainted by lackadaisical service.

Shep's take on Meyer's recent decision to move towards no tipping in his restaurants.