Recent Articles in Customer Service

Member Content Danny Meyer's "No Tipping" Policy is a Lesson for Any Business
Oct 30, 2015

Shep's take on Meyer's recent decision to move towards no tipping in his restaurants.
Member Content How to Create a Better Customer (and Employee) Experience
Oct 2, 2015
Shep shares a few of his favorite concepts to remember when thinking about customer service.
Member Content 3 Ways Restaurants Can Gauge Customer Service
Sep 29, 2015
The million dollar question is figuring out what exactly makes your customers tick.

feedback
Member Content Formal Dining Etiquette
Sep 4, 2015
Are you one of the many who never know which fork to use, and when?
Member Content Over-the-Top Customer Service Isn't an Everyday Occurrence
Aug 27, 2015
Just how often should over-the-top or WOW! customer service happen?
Member Content Build Affinity, Loyalty and Tons of Repeat Business
Aug 20, 2015

Tips for building your audience and having them come back.
Member Content Always Serve Your Customer With Grace and Appreciation
Aug 19, 2015
Whether the customer is asking for something special or just doing business with you as usual, serve with grace and appreciation.
Member Content Service is in My Blood!
Aug 5, 2015
Some companies get service.  Some people get it.  For some, it's in the blood...
Member Content An Amazing Dining Experience in Columbus Ohio
Aug 4, 2015

Find out what this restaurant did right.
Member Content The Definition of Customer Service
Jul 23, 2015
There's not just one definition.  Here are some great takes on it.
Member Content Restaurants & Employee Recognition Done Right
Jul 21, 2015
Matthew talks about how to create and sustain a world-class, friendly culture within your restaurant.
Member Content Keep Your Customer Experience in Tune
Jul 15, 2015
Stories of how changing your customer's experience can be both good and bad.
Member Content Restaurant Sales Tip: Assume the Sale
Jul 1, 2015

Roger discusses the big difference between customers & prospects.

dont assume
Member Content Common Kitchen Problems and Solutions
May 31, 2015

Here's a look at some of the most typical issues commercial kitchens face, along with strategies for how to respond to them.
Member Content The Customer Service Emergency Drill
May 28, 2015
When life happens think about how you might turn the lemon into lemonade.
Member Content Rules for Bad Customers Is Bad Customer Service
May 14, 2015
A service reminder to not make a rule because just one or two customers abuse your system.
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