A look at how each impacts the dining experience.
We've all heard about "tipflation." A new report shares the current trends.
Shep shares a list of a twenty "loyalty killers" that you must avoid at your restaurant.
15 seconds can go a long way if your staff is trained on how to serve your guests and you provide the proper work environment so your team enjoys the job.
A quick story on how to lose $500+ in business on a quiet Monday night.
The "Difference Dollars" approach to creating a culture of appreciation.
Jason Brooks shares insights from his book Every Leader Needs Followers.
Here's to delivering your best customer service ever!
Roger tells an almost unbelievable story of poor service that should open any operator's eyes.
Jaime and Roger cover 8 key things to help your staff deliver better service and increase sales & profits.
The must see gold-standard of trend reporting...
Survey reveals restaurants are planning investments in AI sales forecasting, back-of-house technology, and marketing and sales tools.
Independent restaurants will bend their concepts to maximize revenue, diversify hiring, and reclaim their guest relationships in 2024.
Critical content to get your team prepped for a great 2024!
Darren shares easily attainable steps to help create a positive work environment and encourage repeat business.
Paul shares his thoughts on 2023 and what's upcoming for 2024.
